General disclaimer

Through this website you may be able to link to other websites which are not under the control of camplify.com.au. We have no control over the nature, content and availability of those websites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Camplify takes no responsibility for any of the content found on the linked websites.

Every effort is made to keep the website up and running smoothly. However, camplify.com.au takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Terms and Conditions

The Camplify Terms of Service apply to the services that Camplify provides to owners and hirers, being:

access to the Camplify platform,

collecting hire fees and other charges from hirers on behalf of owners; and

providing hirers with holiday disruption support and roadside assistance services

Accident and Damage

The Camplify Promise applies to Camplify Premium and Flexible Members. Accident Excess Reduction applies to all hirers

Camplify Rules

The Owner Rules, Hirer Rules and Community rules set the ground rules for the Camplify Community and help provide a good experience for both owners and hirers.

The Owner Rules set out RV owner’s ongoing obligations and rules relating to each hire.

The Hirer Rules set out the hirer’s obligations pre, during and post hire.

The Community Rules apply to both owners and hirers.

Camplify Polices

The following Camplify policies explain how Camplify approaches certain matters:

Cancellation Policy

Disputes Resolution Policy

Privacy Policy

Fair Wear and Tear Guide

Breakdown Policy

Terms applying to goods ordered from our website Delivery of goods

Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of camplify.com.au.

Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.

Warranties and Guarantees

Camplify will pass through to the purchaser any manufacturer’s warranty applicable to physical goods.

Goods also come with the protection of the Consumer Guarantees under the Australian Consumer Law.

To the full extent permitted by law Camplify does not provide and expressly excludes all other warranties whether implied by statute or otherwise in respect of any of goods provided by Camplify.

Returns and Refunds

Where a Consumer Guarantee applies Camplify handles returns, repairs, and processes refunds in accordance with the Australian Consumer Law.

Should you wish to return your order, please notify us within 7 days of purchase or becoming aware of the issue with a valid reason for return.

Camplify does not provide a refund for change of mind.